KAAT Platform
Terms of Service
Version: 1.4
Effective Date: January 1, 2026
Last Updated: June 24, 2026
These Terms of Service (these “Terms” or “Agreement”) constitute a legally binding contract between you (whether personally or on behalf of an entity) (“User,” “you,” or “your”) and KAAT INFORMATION TECHNOLOGY L.L.C., a limited liability company organized and existing under the laws of the United Arab Emirates (“KAAT,” “Company,” “we,” “us,” or “our”).
These Terms govern your access to and use of the KAAT website, mobile application (iOS and Android), software, content, and all related services (collectively, the “Platform”).
BY REGISTERING FOR AN ACCOUNT, ACCESSING, BROWSING, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, OUR PRIVACY POLICY, AND OUR COMMUNITY GUIDELINES. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST CEASE USE OF THE PLATFORM IMMEDIATELY.
ARTICLE 1: DEFINITIONS AND INTERPRETATION
1.1. Definitions. For the purposes of this Agreement:
- “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with KAAT.
- “Booking” means a confirmed engagement for modeling services agreed upon between a Model and a Business via the Platform.
- “Business” means a User who utilizes the Platform to search for, book, or pay for modeling services (including photographers, casting directors, brands, and agencies).
- “Content” means text, graphics, images, music, software, audio, video, information, or other materials.
- “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights.
- “Model” means a User who utilizes the Platform to offer modeling services to Businesses.
- “Service Fee” means the fees claimed by KAAT in consideration for the use of the Platform services.
- “User Content” means all Content that a User posts, uploads, publishes, submits, or transmits to be made available through the Platform.
ARTICLE 2: NATURE OF THE PLATFORM
2.1. Venue Only. The Platform acts exclusively as an online marketplace that introduces Models and Businesses. KAAT is not a party to any contract entered into between Users. KAAT has no control over the conduct of Users, the quality of the services provided by Models, or the safety of the locations provided by Businesses.
2.2. No Employment Relationship. Nothing in this Agreement or your use of the Platform creates an employment, agency, joint venture, partnership, or franchise relationship between you and KAAT. Models are independent contractors of the Businesses they serve. KAAT does not direct or control the Model’s work, set their schedules, or provide tools or equipment.
ARTICLE 3: ELIGIBILITY AND ACCOUNTS
3.1. Age Restriction. The Platform is strictly available to individuals who are at least eighteen (18) years old. By using the Platform, you represent and warrant that you possess the legal right, authority, and capacity to enter into this Agreement.
3.2. Identity Verification. KAAT reserves the right, but not the obligation, to conduct background checks, sex offender registry checks, and identity verification on all Users using Third-Party Services. You agree to provide any necessary documentation (e.g., Government ID, Trade License) upon request.
3.3. Account Security. You are responsible for safeguarding your password. You agree that you are responsible for any activity that occurs under your account.
3.4. Third-Party Sign-In. You may create or access your account using third-party authentication providers, including Google and Apple (Sign in with Apple). Your use of those sign-in methods is also subject to the applicable provider's own terms and privacy policies, and you authorize KAAT to receive the basic account information (such as your name and email address, or Apple's private relay email) that the provider shares with us.
ARTICLE 4: BOOKING AND FINANCIAL TERMS
4.1. Booking Contract. A legally binding contract is formed directly between the Model and the Business when a Booking is confirmed through the Platform. For request-based bookings, confirmation occurs when the Model accepts the Booking request through the Platform. For profiles or booking flows configured for Instant Book, confirmation may occur automatically upon successful submission, availability validation, and payment authorization or processing. KAAT remains a marketplace facilitator and a third-party beneficiary of such contract with respect to Platform fees.
4.2. Booking Modes. The Platform may display different booking systems or settings, including Instant Book and request-based booking. Where a profile uses request-based booking, the Business submits a Booking request and the Model is expected to respond within the response window displayed on the Platform for that profile. As of April 5, 2026, KAAT’s user-facing availability settings describe that response window as up to twelve (12) hours. KAAT may update displayed booking settings, response windows, and lead-time requirements from time to time.
4.3. Payment Authorization and Processing. KAAT uses third-party payment processing services (e.g., Stripe) and supports payment through digital wallets such as Apple Pay where available. By using the Platform, you agree to be bound by the applicable Payment Processor’s service agreement, and where you choose to pay using a digital wallet such as Apple Pay, your use of that wallet is also subject to the wallet provider’s applicable terms. When a Business submits a Booking, KAAT may create a payment authorization, hold, or other payment instruction for the total Booking value plus applicable fees. For request-based bookings, the Business’s Payment Method may be authorized when the request is submitted and charged only if the Model accepts the Booking. If a Booking request is declined or otherwise not confirmed, any authorization may be released subject to the timelines and policies of the applicable bank or payment processor.
4.4. Platform Fees. KAAT may charge Businesses, Models, or both a Platform fee, service fee, commission, processing fee, or similar charge for use of the Platform. The applicable fees are those displayed on the Platform, at checkout, in the Booking summary, or in the relevant pricing flow at the time of the transaction. Unless required by law or expressly stated in Article 6, such fees are non-refundable.
4.5. Payment Holds and Payouts. Amounts related to a Booking may be authorized, held, captured, refunded, or released through the applicable payment processor. Subject to successful Booking completion, verification, payout onboarding, and the absence of any dispute, refund, compliance hold, or other issue requiring review, payouts to Models are generally initiated three (3) to five (5) business days after completion.
4.6. Booking Duration. All Bookings must be for a minimum of one (1) hour. The Platform currently limits a single Booking request to a maximum of twenty-four (24) hours.
4.7. Acceptance, Declines, and Reliability. Models retain discretion to accept or decline request-based Booking requests, and KAAT may ask Users to provide a reason when declining or cancelling. Models agree to maintain professional responsiveness, accurate availability, and reliable participation. KAAT may monitor response times, decline rates, cancellation history, no-shows, and other reliability signals. Models who repeatedly fail to respond, cancel after confirmation, or otherwise misuse the Booking system may be subject to warnings, reduced visibility, suspension, or permanent termination.
ARTICLE 5: NON-CIRCUMVENTION AND EXCLUSIVITY
5.1. Non-Circumvention Obligation. You acknowledge that KAAT derives its revenue from Service Fees in exchange for matching Users. Therefore, for a period of twenty-four (24) months from the time you identify or are identified by any party through the Platform, you must use the Platform as your exclusive method to request, make, and receive all payments for work directly or indirectly with that party.
5.2. Consequences of Circumvention. You agree strictly not to circumvent the Platform by paying fees or transacting outside of KAAT with parties introduced to you via the Platform. KAAT does not offer a "buy-out" or "opt-out" fee option.
- Violation: Any attempt to transact off-platform, share contact information to facilitate off-platform payments, or disparage the Platform to encourage off-platform dealings will result in immediate account suspension or permanent termination at KAAT’s sole discretion.
- Forfeiture: In the event of termination for circumvention, KAAT reserves the right to withhold or offset any pending payouts or other amounts payable through the Platform to cover liquidated damages, chargebacks, refunds, and administrative costs, to the extent permitted by law.
5.3. Reporting. You agree to immediately report to KAAT if another User suggests making or receiving payment outside of the Platform.
ARTICLE 6: CANCELLATIONS AND REFUNDS
6.1. Cancellations by Business.
All Bookings are non-refundable after twenty-four (24) hours from the time of Booking confirmation, regardless of how far in advance the Booking was made. A Business may cancel a confirmed Booking without penalty only within twenty-four (24) hours of the initial Booking confirmation.
Where a cancellation qualifies for a refund, KAAT will submit the refund to the original payment method. Processing times depend on the payment processor and issuing bank and may take up to five (5) to ten (10) business days.
6.2. Business Penalties (Late Cancellation).
If a Business cancels a Booking after the twenty-four (24) hour window described in Section 6.1, no refund will be issued. The total Booking amount shall be distributed between the Model and KAAT in accordance with KAAT’s internal fee schedule.
6.3. Cancellations by Model.
A Model may cancel a confirmed Booking without penalty only within twenty-four (24) hours of the initial Booking confirmation. All Bookings are non-refundable after twenty-four (24) hours from confirmation, regardless of when the Booking was made.
6.4. Model Penalties (Late Cancellation).
If a Model cancels a Booking outside of the allowed period described in Section 6.3, the following tiered penalties shall apply to the Model’s account:
- First Violation: The Model’s account shall be suspended for seven (7) days. An additional penalty fee of 20% will be deducted from the Model’s next payout (resulting in a total service fee deduction of 30%).
- Second Violation: The Model’s account shall be suspended for one (1) month. An additional penalty fee of 40% will be deducted from the Model’s next payout (resulting in a total service fee deduction of 50%).
- Third Violation: The Model’s account shall be permanently banned from the Platform.
6.5. Business Compensation for Model Cancellations.
In the event a Model cancels a Booking in violation of Section 6.3 (a "Late Cancellation"), the Business shall receive a full refund of all amounts charged for the cancelled Booking. Refund timing remains subject to the timelines of the applicable payment processor and issuing bank.
6.6. Early Conclusion of a Booking.
Once a Booking has started, it is non-refundable, in whole or in part, solely because the Booking ends early, wraps early, or uses less than the originally booked time. This includes where the Business shortens the Booking after commencement due to scheduling changes, creative changes, delays, location issues, reduced need, or a decision to finish early. KAAT may still investigate and issue a partial refund, full refund, credit, or other remedial action where required by law or where KAAT determines that fraud, safety concerns, no-shows, or refusal to perform agreed-upon services materially affected the Booking.
ARTICLE 7: USER CONDUCT AND PROHIBITED ACTIVITIES
In addition to other restrictions outlined in these Terms, you agree that you will not:
- Illegal Purpose: Use the Platform for any purpose that violates local, state, national, or international law, including human trafficking or prostitution laws.
- Solicitation: Solicit any User to join a third-party service that is competitive to KAAT.
- Harassment: Stalk, harass, bully, or intimidate any User.
- False Information: Register for more than one account or register for an account on behalf of an individual other than yourself.
- Fake Behavior: Engage in any deceptive or misleading behavior related to identity, participation, or completion of a Booking, including but not limited to: (a) no-shows, (b) ghosting or failing to respond to Booking communications, (c) arriving materially late without prior notice and consent, (d) sending or appearing as a substitute or representative, or (e) misrepresenting availability, background, or services.
- Appearance and Identity at Job: The individual who appears for a Booking must be the verified account holder. Users may not lend, share, rent, or transfer accounts. The person who appears must be materially similar to the account profile photos and description at the time of Booking, subject to reasonable changes (e.g., hairstyle, nails).
- Reliability and Professionalism (Platform Abuse): The following are considered Platform Abuse and may result in warnings, penalties, suspension, or permanent termination: (a) no-shows without cancellation, (b) partial completion of a Booking without mutual written agreement, or (c) unprofessional conduct during a Booking, including repeated lateness, unsafe behavior, or refusal to perform agreed-upon services.
ARTICLE 8: INTELLECTUAL PROPERTY RIGHTS
8.1. KAAT Ownership. The Platform, including all text, code, graphics, logos, and software, is owned by KAAT or its licensors and is protected by copyright, trademark, and other laws.
8.2. License to User Content. By posting Content, you grant KAAT a non-exclusive, worldwide, royalty-free, perpetual license to display such Content in connection with the operation and promotion of the Platform.
8.2.1. Marketing Use of Uploaded Photos and Information. You authorize KAAT to use, reproduce, and display photos and information you upload to the Platform for KAAT’s marketing, advertising, and promotional purposes (including on the Platform, social media, press materials, and paid campaigns). This permission is worldwide, royalty-free, and perpetual, subject to any removal or opt-out processes described in the Privacy Policy.
8.3. Rights in Booking Materials. Unless otherwise agreed in a separate written contract between User and Model:
- Commercial Usage: The Business receives a non-exclusive, perpetual license to use photos/videos created during the Booking for the specific commercial purposes stated in the Booking description.
- AI Training Prohibition: Users are strictly prohibited from using any Model’s likeness, voice, or biometric data obtained through the Platform to train Artificial Intelligence (AI) models, machine learning algorithms, or for the creation of "deep fakes" without the Model’s explicit, written consent.
ARTICLE 9: COPYRIGHT POLICY (DMCA)
KAAT respects copyright law. We reserve the right to terminate Users who repeatedly infringe the rights of copyright holders. If you believe your copyright is being infringed, please contact our Legal Department.
ARTICLE 10: DISCLAIMER OF WARRANTIES
THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAAT EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
ARTICLE 11: LIMITATION OF LIABILITY
11.1. Cap on Liability. IN NO EVENT SHALL KAAT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES.
11.2. Aggregate Limit. KAAT’S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT OF SERVICE FEES PAID BY YOU TO KAAT DURING THE SIX (6) MONTH PERIOD PRIOR TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100).
ARTICLE 12: INDEMNIFICATION
You agree to release, defend, indemnify, and hold KAAT and its Affiliates harmless from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with: (i) your breach of these Terms; (ii) your improper use of the Platform; or (iii) your interaction with any User, including any injuries or damages arising in connection with a Booking.
ARTICLE 13: DISPUTE RESOLUTION AND ARBITRATION
13.1. Mandatory Arbitration. All disputes arising out of or in connection with the present contract shall be finally settled under the Rules of Arbitration of the DIFC-LCIA Arbitration Centre by one or more arbitrators appointed in accordance with the said Rules.
13.2. Seat and Language. The seat of arbitration shall be the Dubai International Financial Centre (DIFC), Dubai, UAE. The language of arbitration shall be English.
13.3. Class Action Waiver. YOU AND KAAT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
ARTICLE 14: TERM AND TERMINATION
14.1. Termination by You. You may terminate this Agreement at any time via the "Delete Account" feature in your settings.
14.2. Termination by KAAT. KAAT may, in its sole discretion, terminate this Agreement or suspend your access to the Platform at any time, with or without notice, if we believe you have violated these Terms.
14.3. Survival. Articles 1, 4, 5, 8, 10, 11, 12, and 13 shall survive any termination or expiration of this Agreement.
ARTICLE 15: GENERAL PROVISIONS
15.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Dubai International Financial Centre.
15.2. Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.
15.3. Entire Agreement. These Terms constitute the entire and exclusive understanding and agreement between KAAT and you regarding the Platform.
ARTICLE 16: APPLE APP STORE — ADDITIONAL TERMS
The following additional terms apply when you access or use the KAAT iOS application obtained through the Apple App Store. In the event of any conflict between this Article 16 and the other provisions of these Terms, this Article 16 controls with respect to your use of the iOS application.
16.1. Acknowledgement. These Terms are concluded between you and KAAT only, and not with Apple Inc. (“Apple”). KAAT, not Apple, is solely responsible for the iOS application and its content. Your use of the iOS application must comply with the Apple Media Services Terms and Conditions, including the Usage Rules set out therein.
16.2. Scope of License. The license granted to you for the iOS application is a limited, non-transferable license to use the application on any Apple-branded products that you own or control, as permitted by the Usage Rules, except that the application may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
16.3. Maintenance and Support. KAAT is solely responsible for providing any maintenance and support services for the iOS application. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the application.
16.4. Warranty. KAAT is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the iOS application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the application.
16.5. Product Claims. KAAT, not Apple, is responsible for addressing any claims by you or any third party relating to the iOS application or your possession and/or use of the application, including: (a) product liability claims; (b) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
16.6. Intellectual Property Rights. In the event of any third-party claim that the iOS application or your possession and use of it infringes that third party’s intellectual property rights, KAAT, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
16.7. Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
16.8. Developer Contact. Questions, complaints, or claims with respect to the iOS application should be directed to KAAT INFORMATION TECHNOLOGY L.L.C. at legal@kaatmodels.com.
16.9. Third-Party Beneficiary. You acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.